About worldwide delivery
Many of you have contacted us to know more about the price of delivery and if we deliver to X country. We deliver worldwide! However we only export non-tobacco products. It is explained why if you click here.
If you choose your desired products and begin to check out you will see an estimated shipping price based on your account data or the country you order from. Note that if you buy for more than 2000 DKK you will have an option called Shipping Included.
The estimated shipping price will be the lowest, we have to offer, so if you prefer courier service you shall expect more.
The final price will appear before you finish and pay your order.
The cost of delivery will be calculated automatically based on the estimated weight per product.
Please note that the calculated prices are not only shipping. These include packaging, administration and paper work (custom forms, prints, invoices etc.).
You will then see the different options for delivery we have for your destination.
The number of options vary from country to country, and we will update when we have more or better choices for your destination.
New shipping option: Shipping included
Shipping included. When you buy for more than 2000 DKK (270 Euro or approx. 255 USD (USD tax free)) we offer shipping included on max. 2 kg. packages. We decide how it is shipped and deliver within three days to two weeks. Average is five days but based on we deliver worldwide and this text is general we prefer to communicate as correct we can.
We use the following terms about shipping:
1. Shipping included
When you buy for more than 2000 DKK (270 Euro or approx. 225 USD (USD tax free)) we offer shipping included. We decide how it is shipped and deliver within three days to two weeks. Average is five days but based on we deliver worldwide and this text is general we prefer to communicate as correct we can.
2. Courier Service
Our courier agent choose the best way to ship your package. They use companies like UPS, FedEx, DHL etc. You will be provided a track number the day after we have shipped. If you don’t get a track number, please check your spam filter.
HOME is managed by PostNord (Danish postal service) and they cooperate with your domestic postal or a local courier service. With HOME you will be provided a track number and the package will be delivered at your chosen address. HOME track number starts with a CCXXXXXXXXX. If you don’t get a track number, please check your spam filter.
4. HOME Economy
Home Economy is the same as HOME but here they use ships for transportation. It is cheaper but takes longer time. If you don’t get a track number, please check your spam filter.
COLLECT is managed by PostNord (Danish postal service) and they cooperate with your domestic postal or a local service. With COLLECT you will be provided a track number and the package will be delivered at a local pick up point or local postal service office. For Danish customers you can choose among local pick-up stations and choose the place that suits you. If you don’t get a track number, please check your spam filter.
6. Postnord tracked - max. 2 kg
Postnord Tracked is a service from PostNord where you can ship letters/small packages up to 2 kilos for a very reasonable price. Postnord Tracked will be sent every second or third day from us so expect a delivery within 4-15 days. Track number LYOXXXXX will be sent automatically from PostNord, so you will be able to follow your order. Your can track your package on Postnord.dk or at your local postal service website. If you don’t get a track number, please check your spam filter. The main difference between Postnord Tracked and HOME/COLLECT is that we send only send Postnord Tracked 2-3 times per week and not every day.
7. REGULAR POSTAL SERVICE (No track number).
This means we sent your order as a normal letter/package. This service cannot be used if package weigh more than 2 kilos. You will not receive a track number and the risk is completely yours. For most countries this service works fine but expect a longer time of delivery. This means anything between 3 to working 21 days all depending destination, custom control etc.
8. PICK UP IN SHOP
When you chose this option you will not pay for freight. Many locals use this to make sure they get a specific pipe and others use it if they have someone else to pick it up for them. We need to see a copy of the order confirmation in order to hand out an order.