Web-shop business terms
Please note that you must be over 18 years old to become a customer. US citizens must be over 21 years old. You have already confirmed that you are above 18/21 years by accepting pop-up, when entering this website. By accepting our business terms, when checking out of the web shop, you confirm this again.
When buying from The Danish Pipe Shop you can also pay by bank transfer. Note that we charge a fee on international orders paid with bank transfer. We do not cover local fees charged by your bank. Our account name is The Danish Pipe Shop and our registration number is nr. 4180 and the account number is: 3119479312
International transfers please use these numbers:
International transfers in DKK please use IBAN no. DK1830003119479312 and SWIFT no. DABADKKK.
International transfers in EUR please use IBAN no. DK8230003409815359 and SWIFT no. DABADKKK.
International transfers in USD please use IBAN no. DK6030003409815367 and SWIFT no. DABADKKK.
Account name The Danish Pipe Shop.
Holmens Kanal 2-12
If you choose bank transfer we will not send your order before we have received payment. Please be aware that it takes 2-5 days before we receive payment through bank transfer. Please note the order number on the payment. If we have not received payment within five days, we will cancel the order.
Business to Business inside EU
If you want to buy from us as a business to business transaction without VAT (taxes) you need to get a special account. When logged in with this account you will not pay taxes when finalizing the order. Please send company name, business number, address, name, e-mail and phone number to email@example.com marked "BTB account". This is only necessary for companies inside EU.
Printing errors and omissions excepted and so are changes in VAT/tax and exchange rates. In case the item is out of stock you may expect a certain delay. If you order unique products, we reserve the right to reject your order, if the case is that it is already sold. We do our best to keep the products status updated but due to the fact that we have a real shop as well as a web shop, it is it likely that the product is sold in both places simultaneously. We hope you understand.
Please notice: if you purchase a pipe from a mass produced series, you will most likely not receive the exact pipe pictured in the listing. But you will receive the exact number/model/shape.
All texts and images on this website belongs to The Danish Pipe Shop. Reproducing or copying our material without prior agreement is not permitted.
GDPR (General Data Protection Regulation)
The Danish Pipe Shop (TDPS) complies with the GDPR of May 25, 2018. Even if you are not active as a customer, we keep your personal information for five years. After five years, your information will be deleted. Until then you can by request see what kind of information we have registered, you can have the information delivered or have your information deleted. Deletion can only be done taking into account the registration obligation we may have towards other authorities.
On orders under 350 DKK (45 Euro/55 USD) exclusive delivery, we add a fee on 30 DKK to cover administration, credit card fees etc.
We are willing to reserve unique products or negotiate a layaway plan – though only on pipes and lighters for minimum 1500 DKK, 200 Euro or 250 USD. You choose what you want, make the order and then you choose payment method number five LayAway as method of payment. In the comment field please write how many times you want the amount to be divided in, and we will send you X number of PayPal invoices and when the last is paid we will ship your order. It's the same method using bank except here we can't send you requests. You must pay the first payment on the date of the order. A 25 % down payment is required in order to reserve pipes. You can only have one layaway order at the time and it must be paid full within a year. If other questions, please mail us at firstname.lastname@example.org.
Lighters and gas/butane:
Shipping butane bottles and full lighters to some countries is very problematic, so we reserve the right to reject orders or remove the butane bottle from the order. Lighters will be empty when/if we ship.
We also accept payment through PayPal in DKK, EUR or USD. Please note you cannot exit the webshop and pay tobacco, cigars, smokeless tobacco and pipe tobacco with PayPal.
Prepaid orders – save time and money
If bank transfer is your only paying option and you expect to place multiple orders within the next months or year, you can prepay your orders. You transfer by bank an amount in USD/EUR/DKK and we supply you with a ‘Gift Certificate Code’ equal to the net value. Then you use the code every time you place an order. When making another transfer, we will add any remaining value to the new code. In case you want us to refund we will do so, but we charge a 300 DKK fee to cover bank fees and administration. Our bank information is found under B on this page. Please note that the currency of the ‘Gift Certificate Code’ will appear in DKK, but when shopping you can choose to buy in USD/EURO as usual. Please mark you payment with "Gift Certificate" and make sure your full name is visible for us. For further information or questions please contact Nikolaj NN@danishpipeshop.com or Louise LN@danishpipeshop.com
Prices, payment and Tax free:
All prices are including Danish VAT/Moms (25 %). Please note you can choose to see prices in Euro or USD.
We accept credit cards: Diners, Dankort, Mastercard, Eurocard and Visa for all customers within Denmark, EU and EEA countries. For customers outside Denmark, EU and EEA we can only accept Diners, PayPal or bank transfer. Click here for a list over EU and EEA countries.
We accept American Express, Eurocard/MasterCard, Union Pay and Maestro in the physical shop. Due to company policies from American Express we can't accept their card online.
However we can advice you to get a PayPal account and that way you can pay with American Express on pipes and accessories - not tobacco. If you live outside EU and Scandinavia the VAT/Moms will be automatically deducted when you finish your order. For customers outside EU there is a risk that you are to pay local import taxes. The specific amount varies from country to country. If you live inside the European Union, you have to pay V.A.T. (Value Added Tax) - unless you are buying from us as a business.
If your only choice is paying with bank transfer and you buy frequently we suggest that you make a bank transfer on for the next six-twelwe months purchase. We then give you a gift certificate code on the total value and you can make orders until the amount is used up. This way orders can be shipped quick and minimise administration for both you and us.
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This Website Will:
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We don't reserve products, but you are welcome to take advantage of our Layaway offer.
Return/exchange of items:
If you regret your purchase you can return the product, unless it’s a tobacco product.
Within 21 days you are free to return the item(s) to the shop. You will then get your money back - with the deduction of freight charges. We do not refund the cost of returning the item to us. Please note that it can take 5-10 days before the refund is visible for you unless you paid with PayPal. The items returned must be unused and in the original packing - however, opening of the packing is accepted. Please enclose a copy of the order confirmation.
We ship all over the world. When you check out you will see the solutions and prices we have for your country. The rest is up to you. You can read more about shipping here.
Tax free for outside EU citizens visiting the physical shop:
For customers from outside EU we can offer you Tax Free through Global Blue. Global Blue is the biggest service provider in Europe of tax free refund and they have offices in Copenhagen city and Copenhagen Airport.
How does it work?
You do your shopping and we print out a receipt plus a print. You fill out the print before you leave Denmark and show the receipt and the special print to Global Blue, They refund you from 13-19% of the total. The tax is 20% so the 7-1% is the fee charged by Global Blue. You can read more about Global Blue here. Please note that you have to buy for minimum 300 DKK/50 USD/40 EURO in order to achieve tax free.
Time of delivery:
We ship all over the world and naturally the time of delivery varies. Its our experience that the time of delivery is 3 to 15 week days from mailing to receiving your order. This is without the time used by your local custom control. When you check out you choose how we shall deliver. We have a detailed explanation here.
We cannot send tobacco outside Denmark, EU and EEA if paid with MasterCard/Eurocard/VISA. We cannot send any kind of tobacco products paid with PayPal. We can complete tobacco orders If paid with alternative payment methods like bank or Diners card. The Danish Pipe Shop has permission from Danish authority Sikkerhedsstyrelsen to send online tobacco orders inside and out of Denmark. However it is your obligation to make sure if it is legal to privately import tobacco. We do not ship tobacco to: Italy, Norway, Russia, Turkey, India among others.
Warranty and exchange:
Should the item(s) be defective, damaged or the wrong one(s), please contact us a.s.a.p. In case of damage in transit, contact the authorities involved (e.g. Post Danmark). All articles bought from the Danish Pipe Shop are covered by a 2-year guarantee valid from the date of purchase - unless anything else is stated in the product description. Pipes are covered by a guarantee of the pipe bowl (in case of a burn-through, even though this is very rare). It is the manufacturer who decides whether the pipe burn-through is under the guarantee.