Web-shop business terms
Please note that you must be over 18 years old to become a customer with us. By accepting our business terms when checking out of the web shop you confirm that you are over 18 years.
When buying from The Danish Pipe Shop you can also pay by bank transfer. Note that we charge a fee on international orders paid with bank transfer.Our account name is The Danish Pipe Shop and our registration number is nr. 4180 and the account number is: 3119479312
International transfers please use these numbers:
International transfers in DKK please use IBAN no. DK1830003119479312 and SWIFT no. DABADKKK.
International transfers in EUR please use IBAN no. DK8230003409815359 and SWIFT no. DABADKKK.
International transfers in USD please use IBAN no. DK6030003409815367 and SWIFT no. DABADKKK.
Account name The Danish Pipe Shop.
Holmens Kanal 2-12
If you choose bank transfer we will not send your order before we have received payment. Please be aware that it takes 2-5 days before we receive payment through bank transfer. Please note the order number on the payment. If we have not received payment within five days, we will cancel the order.
Business to Business inside EU
If you want to buy from us as a business to business transaction without VAT (taxes) you need to get a special account. When logged in with this account you will not pay taxes when finalizing the order. Please send company name, business number, address, name, e-mail and phone number to firstname.lastname@example.org marked "BTB account". This is only necessary for companies inside EU.
Printing errors and omissions excepted and so are changes in VAT/tax and exchange rates. In case the item is out of stock you may expect a certain delay. If you order unique products, we reserve the right to reject your order, if the case is that it is already sold. We do our best to keep the products status updated but due to the fact that we have a real shop as well as a web shop, it is it likely that the product is sold in both places simultaneously. We hope you understand.
Please notice: if you purchase a pipe from a mass produced series, you will most likely not receive the exact pipe pictured in the listing. But you will receive the exact number/model/shape.
All texts and images on this website belongs to The Danish Pipe Shop. Reproducing or copying our material without prior agreement is not permitted.
GDPR (General Data Protection Regulation)
The Danish Pipe Shop (TDPS) complies with the GDPR of May 25, 2018. Even if you are not active as a customer, we keep your personal information for five years. After five years, your information will be deleted. Until then you can by request see what kind of information we have registered, you can have the information delivered or have your information deleted. Deletion can only be done taking into account the registration obligation we may have towards other authorities.
On orders under 350 DKK (45 Euro/55 USD) exclusive delivery, we add a fee on 30 DKK to cover administration, credit card fees etc.
We are willing to reserve unique products and/or negotiate a Layaway plan - albeit only on pipes and lighters. You choose what you want, make the order and then you choose Bank as method of payment. Remember to select the right destination as well. In the comment field you write how many times you want the amount to be divided in, and we will send you X number of PayPal requests and when the last is paid we will ship your order. It's the same method using bank except we can't send you requests. You have to pay the first payment on the date of the order. A 25 % down payment is required in order to reserve a pipe/pipes. You can only have one Layaway order at the time and it must be paid full within a year. If other questions please mail us at email@example.com
Lighters and gas/butane:
Shipping butane bottles and full lighters to some countries is very problematic, so we reserve the right to reject orders or remove the butane bottle from the order. Lighters will be empty when/if we ship.
We also accept payment through PayPal in DKK, EUR or USD.
Prices, payment and Tax free:
All prices are including Danish VAT/Moms (25 %). Please note you can choose to see prices in Euro or USD. We accept credit cards: Diners Club, Jcb, Dankort and Visa card. We can take American Express, Eurocard/MasterCard, Union Pay and Maestro in the physical shop. Due to company policies from American Express we can't take their card online.
However we can advice you to get a PayPal account and that way you can pay with American Express on pipes and accessories - not tobacco. If you live outside EU and Scandinavia the VAT/Moms will be automatically deducted when you finish your order. For customers outside EU there is a risk that you are to pay local import taxes. The specific amount varies from country to country. If you live inside the European Union, you have to pay V.A.T. (Value Added Tax) - unless you are buying from us as a business.
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Return/exchange of items:
If you regret your purchase you can return the product, unless it’s a tobacco product.
Within 21 days you are free to return the item(s) to the shop. You will then get your money back - with the deduction of freight charges. We do not refund the cost of returning the item to us. The items returned must be unused and in the original packing - however, opening of the packing is accepted. Please enclose a copy of the order confirmation.
We ship all over the world. When you check out you will see the solutions and prices we have for your country. The rest is up to you. You can read more about shipping here.
Tax free for outside EU citizens visiting the physical shop:
For customers from outside EU we can offer you Tax Free through Global Blue. Global Blue is the biggest service provider in Europe of tax free refund and they have offices in Copenhagen city and Copenhagen Airport.
How does it work?
You do your shopping and we print out a receipt plus a print. You fill out the print before you leave Denmark and show the receipt and the special print to Global Blue, They refund you from 13-19% of the total. The tax is 20% so the 7-1% is the fee charged by Global Blue. You can read more about Global Blue here. Please note that you have to buy for minimum 300 DKK/50 USD/40 EURO in order to achieve tax free.
Time of delivery:
We ship all over the world and naturally the time of delivery varies. Its our experience that the time of delivery is 3 to 15 week days from mailing to receiving your order. This is without the time used by your local custom control. When you check out you choose how we shall deliver. We have a detailed explanation here.
We cannot send tobacco to the following countries due to local regulations: Brazil, Italy, India, Israel, Norway, Russsia and Turkey. However we do send non-tobacco products (pipes etc.) to these countries.
We can send tobacco to most of the world, but it is your own responsibility to check whether it is legal to import tobacco to your country. All our tobacco tins are stamped by the Danish custom service, and taxes is paid after Danish regulations. If you are an EU citizen you can therefore buy tobacco without any problems from a majority of the EU countries due to the fact that Denmark is an EU country and taxes has been paid in a EU country. However it is your own obligation to check whether there are specific rules in your country.
NB: Due to our low profit and fixed prices on tobacco we urge you to not only buy tobacco in our web shop, but once in a while purchase pipes and other items as well. We can not survive on tobacco orders alone. We reserve the right to decline orders on tobacco only. Please note that if you refuse to receive an order you have placed with us, you will be charged for the return of the package.
Warranty and exchange:
Should the item(s) be defective, damaged or the wrong one(s), please contact us a.s.a.p. In case of damage in transit, contact the authorities involved (e.g. Post Danmark). All articles bought from the Danish Pipe Shop are covered by a 2-year guarantee valid from the date of purchase - unless anything else is stated in the product description. Pipes are covered by a guarantee of the pipe bowl (in case of a burn-through, even though this is very rare). It is the manufacturer who decides whether the pipe burn-through is under the guarantee.